FAQs

Order & Delivery Support

10 articles
Product Info

17 articles
The Truth About Regular Gum

4 articles
Returns and Refunds

3 articles

How much does Nuud charge for delivery?

Standard delivery is free for subscriptions. A delivery charge may apply to one-off purchases and will be confirmed at point of purchase.
I made a mistake while ordering, how do I make changes?

Log into your account settings to change your order
Can I add extra one-off products to my order?

You can add one-off orders to your Nuud delivery.
Can I change the products on my subscription?

You can change your Nuud subscription at any time in your account.
How do I return my order?

Get in touch with Team Nuud within 14 days of receiving your delivery.

We'll provide instructions on how to return your gum and let you know what happens next.
Can I change the products on my subscription?

You can change your subscription at any time. Just log into your account.

If you need help contact Team Nuud and we'll get it sorted for you.
What does a subscription to Nuud Gum mean?

Subscribe to Nuud and you'll save on every chew!

With a Nuud subscription you can chews how often you want to chew, and we'll send your gum to you.

Want more or heading on holiday? You can change your preferences in your account at any time.
What countries does Nuud Gum ship to?

Right now we only ship to the UK.

We're on a mission to rid the world of plastic gum. We'd love everyone to say goodbye to plastic gum and get Nuud. We'll keep you posted on our plans for the rest of the world!
Which courier is my order sent via?

Your Nuud delivery will be sent via Royal Mail.

It should reach you within 2-3 days of being sent. You'll be sent a link via email, so you can track the journey.
What do I do if my order was damaged in transit?

We do everything we can to make sure your Nuuds to you safely. Sometimes accidents happen along the journey and the packs don't arrive looking their best. When this happens get in touch with us and we'll organise a replacement for you.

Why does Nuud use Xylitol and Stevia?

Nuud is sugar free, and approved by the Oral Health Foundation.

Stevia and xylitol are both plant based sugar substitutes. We use a combination to get the flavour just right! We only use a tiny bit of stevia, and it doesn't contain carbohydrates, calories, or artificial ingredients. Xylitol looks and tastes like sugar, but has fewer calories, doesn’t raise blood sugar levels and it's loved by dentists. To find out more about xylitol check out our blog.
What gum doesn't have plastic in it?

Nuud gum is plastic free and made from plant based ingredients.

All the ingredients in our gum are plant based, and we carry the Vegan Society Trademark.
Is Nuud packaging recyclable?

Yes, our 100% cardboard packaging is completely plastic free and fully recyclable.
What size packs and flavours is Nuud available in?

Nuud is currently available in Peppermint, Spearmint and Menthol.

Nuud comes in packs of 9 and you can order a box of 12 packs of a single flavour or a 6 box with two of each flavour on our website.

Find your nearest stockist to see where you can pick up individual packs.
Do I need to keep Nuud away from my dog?

Nuud contains xylitol, and when ingested by dogs it can cause them to react badly and can sometimes be lethal.

Don’t worry xylitol is totally safe for humans and great for your teeth!

If you think your dog has accidentally eaten your gum, take them to your vet immediately!
Will Nuud chewing gum improve my jawline?

You'll have to judge this one for yourself! We'd love to know if any Nuudists have noticed improvements. Tag us @nuudgum
Can I chew Nuud with fillings or dentures?

We don’t recommend chewing any gum with dentures or fillings.
Is Nuud gum and packaging plastic free?

Yes, our chewing gum and packaging is completely plastic free and certified by A Plastic Planet! Check our more details about their trust mark here.
Is Nuud allergen free?

Nuud gum is sugar free, dairy free, gluten free, egg free, soy free, nut free, wheat free, fish free, aspartame free, paraben free and crustacean free. For any other specific allergy concerns, please get in touch with us hello@nuudgum.com
Is Nuud vegan?

Yes! We only use plant based ingredients that are certified by The Vegan Society
Does Nuud Gum contain phenylalanine?

Nuud doesn't contain phenylalanine. Phenylalanine is found in aspartame which is often used in regular gum along with those nasty plastics.

Nuud is free from aspartame. We're sweetened naturally with xylitol, which comes from the bark of beech and birch trees.
Can I swallow chewing gum?

We don't recommend swallowing any chewing gum. Most chewing gum is made from plastic, and no one wants to swallow plastic.

If you're chewing Nuud, it's plastic free, plant based and biodegradable and once you're done chewing Nuud you can dispose of it in your compost!
Is chewing gum healthy?

Nuud is the only plastic free chewing gum to be approved by the Oral Health Foundation as a useful aid to oral health. Chewing sugar free gum helps protect your teeth and gums in between meals, when it may not be possible to brush.
How much should I chew?

It's up to you! Our friends, the dental experts at the Oral Health Foundation recommend chewing sugar free gum (like Nuud!) after eating and drinking on the go.
What's in Nuud Gum?
Unlike regular gum brands that have hidden ingredients, we have nothing to hide! We want you to know exactly what we put in our refreshingly good gum.

All our plant based ingredients:
- Xylitol - we're sweet, naturally!
- Natural chicle - our sustainably harvested gum base
- Natural flavouring
- Glycerol (stabiliser)
- Gum arabic (thickener)
- Stevia (plant based sweetener)
- Carnauba wax (glaxing agent)
What does 'gum base' mean?
Look at the ingredients list on a pack of regular gum, like Extra and you'll see the term gum base.

Gum brands don't have to tell you what their gum base contains, it isn't required by law.

That's how they get away with hiding the plastic. It’s deceiving, and disgusting.

These are just some of the plastics that can be found in regular gum:
- Butadiene-styrene rubber
- Isobutylene-isoprene copolymer (butyl rubber)
- Paraffin (via the Fischer-Tropsch process)
- Petroleum wax
- Petroleum wax synthetic
- Polethylene
- Polvinyl acetate
Polyethylene is used to make plastic bags and is one of the main culprits behind the 21 million tonnes of micro-plastics thought to be in the Atlantic Ocean[3]. Polyvinyl acetate is a thermoplastic polymer used to make the PVA glue we all know so well from our school days. Yum?! We thought not.

According to HuffPost UK, Wrigley, the company responsible for brands such as Extra, Hubba Bubba and Airwaves has confirmed that polyvinyl acetate is used in a selection of their products. You won't be surprised to hear that when asked which brands included this ingredient, they were unable to confirm...

These ingredients pollute our planet, and their gum will outlive you!
What do you mean by 'plastic free'?

Most chewing gum is made from plastic. Nuud isn't!

Most gum brands hide plastic within their ingredients under the phrase gum base. These plastics include Polyethylene, one of the main compounds found in shampoo and water bottles,

At Nuud, we don't use a plastic gum base, we use a sustainably harvested tree sap called chicle.

Why is regular chewing gum bad for the environment?

Plastic chewing gum is stuck to 95% of pavements in the UK and even responsibly disposed of chewing gum ends up in landfill.

As you can imagine, it can get into rivers and oceans in the form of micro plastics.
How is regular chewing gum made?

Like us, we imagine you were pretty shocked when you found out most gum is made from plastic.

Most gum contains the same plastics as those found in plastic straws, bottles, bags and even car tyres. It's hidden in the ingredients, under the phrase gum base.

We only use refreshingly good plastic free, plant based ingredients.
Does chewing gum pollute the planet?

Plastic chewing gum creates huge problems for people and our planet. Brits chew over 5 million pieces every year. You’ll see it stuck to 90% of pavements across the UK and it costs the taxpayer millions to clean off our streets. Even when responsibly disposed, plastic chewing gum ends up in landfill or water systems contributing to the plastic waste problem.

Nuud is made from plants and biodegrades just like a banana skin!
Do the actual regular chewing gum pieces contain plastic?

Yes, it might be hard to believe, each piece of regular chewing gum is made from single-use plastic. For example, regular gum contains Polyethylene, which is one of the main compounds found in shampoo and water bottles. These plastics are hidden under the phrase gum base. It’s pretty gross! Discover more about big gum's dirty secret.

How can I get a refund?

To be eligible for a refund, the items within the order must be unused, in the same condition that you received them and in the original packaging.

Please contact us to arrange for your order to be returned. We’ll notify you once we’ve received it, and let you know if the refund is approved.

If approved, you’ll be automatically refunded on your original payment method. A refund will be processed within 7 working days on receipt of your item, less any shipping fees originally charged.

Please note it can take some time for your bank or credit card company to process and post the refund and we’re unable to refund any customs fees.
How do I return my order?

If you’d like to return your order for another reason please get in touch within 14 days. We’ll provide instructions on how to return your order if it's within the return period. Please note you’ll have to pay the cost of postage for returning your order unless it is damaged or you’ve received the wrong order.
My order has arrived damaged, what should I do?

We do everything we can to make sure your gum arrives safely for you to enjoy. If it arrives damaged please contact us immediately. We’ll review and replace your order, or refund the cost along with postage.